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FREQUENTLY ASKED QUESTIONS
Everything you need to know about how we move specialized freight across California. Don't see your question? Call us — we're happy to help.
What areas do you serve?
Exclusive Express proudly provides white glove delivery services throughout the entire state of California. Whether your shipment is in Southern California, Central California, or Northern California, our experienced team is ready to handle your delivery with professional care and precision.
What kinds of freight do you handle?
We specialize in transporting high-value, sensitive, and oversized equipment, including:
- Medical and laboratory equipment
- Banking and financial equipment
- Electronics and IT equipment
- Trade show displays
- Commercial furniture
- Retail fixtures
- Industrial equipment
- Appliances and other specialty freight
What does "white glove" delivery actually include?
Our white glove service goes beyond standard delivery. Depending on your needs, it can include:
- Inside delivery
- Room-of-choice placement
- Uncrating and unpacking
- Assembly or installation assistance
- Removal of packing materials
- Debris removal or disposal
- Careful handling of sensitive and high-value equipment
- Professional inspection and photo documentation
Every shipment is handled with the highest level of care from pickup through final placement.
Are you insured?
Yes. Exclusive Express is fully licensed and insured. We carry commercial cargo and liability insurance to protect your shipment throughout transportation. Additional insurance options may also be available upon request.
How do I get a quote?
Getting a quote is simple. Contact us by phone, email, or through our website with the following information:
- Pickup and delivery locations
- Dimensions and weight of the freight
- Description of the shipment
- Required services (white glove, stairs, setup, etc.)
- Preferred pickup and delivery dates
We'll provide a detailed, customized quote based on your specific requirements.
How long is a quote valid?
Our quotes are generally valid for 30 days, unless otherwise noted. Pricing may change due to fuel costs, special handling requirements, or scheduling changes.
Do you offer inside delivery and placement?
Yes. Inside delivery is one of our specialties. We offer:
- Room-of-choice delivery
- Equipment placement
- Unpacking and uncrating
- Basic assembly assistance
- Removal of packaging materials
Our experienced crews ensure your shipment is placed exactly where you need it.
Can you handle stairs and difficult access?
Absolutely. Our experienced crews regularly handle:
- Stairs
- Elevators
- Tight hallways and doorways
- Loading docks
- Limited-access locations
- Heavy and oversized equipment
If your delivery location has special access requirements, simply let us know when requesting your quote so we can assign the appropriate crew and equipment.
How does scheduling work?
Once your order is confirmed, our dispatch team will coordinate a pickup and delivery schedule that works for you. We offer:
- Flexible scheduling
- Appointment deliveries
- Time-specific deliveries
- Trade show deliveries
- Business and medical facility appointments
Our goal is to deliver on time while keeping you informed throughout the process.
What are your payment terms?
Payment terms vary depending on the customer and account status.
- Established commercial accounts may qualify for Net 30 payment terms upon approval.
- First-time and one-time customers may be required to make payment upfront before services are performed.
- We accept multiple forms of payment and will discuss the available payment options during the booking process.
Our goal is to make the payment process simple, transparent, and convenient while providing reliable, professional service for every customer.
STILL HAVE
QUESTIONS?
Our team is available 7 days a week for quotes and questions.